Housekeeping Attendant

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. MAIN SCOPE OF THE JOB Responsible for all hotel housekeeping functions. Assists the Housekeeping Supervisor and/or the Senior Housekeeping Supervisor in completing departmental tasks. MAIN DUTIES AND RESPONSIBILITIES • Get assignment sheet from the Housekeeping office. • Take note of all guest requests and instructions provided by the Housekeeping Supervisor. • Attend communication meetings of the assigned section. • Ensure proper stock of guest amenities, cleaning supplies, mini bar items, and clean linen are arranged well on the trolley before starting work. • Check and make note of all rooms with “Make Up” signs. • Check and make note of all rooms with “Do Not Disturb” signs before the end of the shift and respect the DND sign. • Personally supervise the end-of-day closing of the service area and ensure all equipment is in proper condition and nothing hazardous is left around. • At the end of the shift or the day, communicate all information needed by the next shift or supervisor for smooth operations. • Report to the Housekeeping Supervisor if guest valuables are exposed. • Follow Key Issue No. 1: Attend to guests, acknowledge them immediately, establish eye contact, greet them in a friendly manner, and leave everything when recognizing a guest. Provide all guests with professional service. • Follow hospitality protocols when entering or leaving guest rooms. • Clean the bathroom, walls, and bathtub thoroughly after usage; look for hair; replace fresh towels and amenities; and report any maintenance concerns to Housekeeping. • Remove rotten flowers, wash the flower vase, and place fresh flowers. • Make up the bed, clean the bedroom, and refill stationeries, matches, and mini bar items. Look for any spot or hair on the bed linen and remove it. • Minimum 1–2 years of experience in Housekeeping or a similar role in a hotel or hospitality environment. • Basic knowledge of cleaning procedures, guestroom standards, and hygiene practices. • Ability to understand and follow instructions, SOPs, and safety guidelines. • Physically fit to handle cleaning tasks, lifting, bending, and long periods of standing or walking. • Strong attention to detail and a high level of cleanliness. • Good communication skills and a professional, guest-focused attitude. • Ability to work independently and as part of a team. • Willing to work flexible schedules, including weekends, holidays, and shifts. • Knowledge of housekeeping tools, equipment, and chemical handling is an advantage. • Previous experience in a 4-star or 5-star hotel is preferred.